Known Issues
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Last updated
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Easy Call Report depends on when Microsoft provides us with the data.
As soon as a call is made, we receive a call record from Microsoft. If this call record contains that this call was an missed call, then this is displayed in the Easy Call Report.
After a certain time, this call record is updated and this supposedly missed call was answered after all. At this moment, Easy Call Report updates this entry and this entry is marked as answered.
We are working with Microsoft on a solution to get complete call records and not incomplete ones.
Easy Call Report can correctly assign the call records based on the assigned resource account.
If the Auto Attandant now has multiple resource accounts, Easy Call Report cannot assign the call record correctly and therefore no notifications are sent. Notifications are only sent for the first resource account in the list because the assignment remains there. This problem is caused by the missing assignment between the resource accounts in an Auto Attandant on the Microsoft side. Microsoft has been informed by us about this problem and they are working on a solution.
In the meantime, you can use the following workaround:
You can create a separate Auto Attandant for each additional Resource Account and include it in the same Call Flow. You can then monitor this separately with Easy Call Report
The license query on the Iphone is handled differently by Microsoft than on the computer. For this reason, the call history is shown as unlicensed, although it was licensed correctly
Microsoft is aware of this problem and is working on a solution
The Adaptive Cards are not always updated because Microsoft is currently experiencing a global problem with the Adaptive Cards. We are actively working with Microsoft to resolve this issue.
Currently you can use the following workaround to force the update of the tabs until the problem is fixed.
