Installation Guide
Follow the steps below to successfully install Easy Call Report in your tenant
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Follow the steps below to successfully install Easy Call Report in your tenant
Last updated
Was this helpful?
Please follow the installation guidelines to enable Easy Call Report in your organization. Easy Call Report can be installed individually per App Package or distributed through the Teams Admin Center (recommend).
Please note that you need an administrator providing consent for Easy Call Report and Easy Platform Configuration Center to be installed successfully.
The installation is only possible if you have the authorization of a Global Administrator. The rights of a Teams administrator are required to open the configuration portal
After purchasing the license you will receive the invoice and installation instruction by email. There you have one link, which will start the installation wizard
As soon as the wizard starts you will see the following prompt. Here you have to sign in with your Global Administrator account.
After signing in you can press "Next"
Next you need to give Easy Call Report the permission to your Tenant. Therefor you need to press the button "Give Consent"
After pressing the "Give Consult" button a pop up will appear. There you have to sign in with your admin account (The same account you used in step 2). As soon as you finished you can press "Accept"
After you have given the authorizations, you must press "validate" to check whether the authorizations have been given correctly. Once they have been entered correctly you can press "Next"
In the next step you have to give Easy Call Report Configuration Center the permission to use and send call information to your call queues. Therefor press the button "Give Consent"
After you have given the authorizations, you must press "validate" to check whether the authorizations have been given correctly. Once they have been entered correctly you can press "Next"
In the next step you need to press the "Connect" button to ensure that the connection to your tenant is correct. If the connection is good as shown in the screenshot you can press "Next"
In the last step you have finished the installation wizard. Now you can close the wizard and you will be automatically forwarded to the Easy Call Report Configuration Center.
If you need a guide to how configure Easy Call Report. Then you have to press the marked link to be forwarded to the Easy Call Report Configuration Center documentation. There you find how to access the Easy Call Report Configuration Center and how to configure it.
