Easy Call Report in Microsoft Teams
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Here you can see how the register card and the call history in Microsoft Teams effectively look and work
Here we have an example of a missed call.
I can see from the caller which number or person has called. I can call this person back with the blue button "Call Peter Parker"
In the call queue I can see where the Call came in first. This gives me an overview of where the call came from if several register cards from different call queues are sent to the same channel
I can also see when this person has tried to reach me by phone. In this example, it was on 2.4.2024 at 23:00
After I have called this person back, I can click on the "Task done" button and change the missed call to an answered call
The call history is a tabular view of all calls, which can be customized using various filters. It is possible to combine all these filters with each other. At the same time, the caller's details can be displayed and the call can subsequently be marked as answered in the same way as in the register card
If this filter is active, only missed calls are displayed
If this filter is active, then calls from the same number are grouped together and displayed as a single call, which you can expand to see the remaining calls from this number
If this filter is active, all calls on a particular day or at a particular time are displayed
If this filter is active, all calls received by a specific person are displayed
You can now use the tags to assign a tag to a specific call. This allows you to make it clear to everyone which category this call belongs to. Be it an invoice request or an appointment request
