Changelog
Easy Call Report changelog
v2.5 (Release Date: 10/07/2024)
Features
New modern design for the Call History (Pro/Enterprise)
Added new filter options in the call history (Pro/Enterprise)
Grouping of calls
Filter for calls accepted by a specific person
Time periods from to
Filter and sort by customer-specific tags
Added Microsoft Planner integration (Pro/Enterprise)
Tags: Administrators can add tags to a Call Queue/Auto Attendant. Users can tag their calls and filter them (Pro/Enterprise)
New call dialog with call details and comment functionality (Pro/Enterprise)
Bugfixes
Calls from the future are displayed in the call history
Calls are displayed twice
Known Issues
Call history is displayed on the IPhone as unlicensed although it is correctly licensed (known Microsoft Issue)
v2.2 (Release Date: 29/05/2024)
Features
Added the selection of whether the tabs should be sent or not
Added NFR (Not for Resell) licenses for IT resellers
License term is now displayed
Webhooks can now be integrated
Bugfixes
The title of the call queue is now displayed correctly in the call history
Known Issues
Calls from the future are displayed in the call history
Calls are displayed twice
Call history is displayed on the Iphone as unlicensed although it is correctly licensed (Microsoft Issue)
v2.1.1 (Release Date: 17/04/2024)
Features
Added toolip for lookup call information in call history tab
Call History tab refreshes automatically after one minute
Missed call filter is disabled per default in Call History tab
Consent Dialogs in Onboarding Wizard are displayed in Popups
Bugfixes
Fixed a bug, where call record updates were not processed correctly
Known Issues
Call cards not updating in some tenants (Microsoft released a fix and is deploying it to the tenants)
We sometimes still get delayed, incorrect or duplicated call records from Microsoft. We are working on a solution together with the Microsoft product management.
v2.1
Features
Automatic Teams App Installation
CQs /AAs don't need the same display name as the associated resource account anymore
Tenant call record connection works automatically (after 1 day)
KPIs in Configuration Center
Status notifciations are displayed as toasts
Call record updates are consided
Bugfixes
Fixed a bug, where call records were not reported correctly
Lookup results were not displayed in Call History
Known Issues
Call cards not updating in some tenants (Microsoft is investigating that)
We sometimes still get delayed, incorrect or duplicated call records from Microsoft. We are working on a solution together with the Microsoft product management.
v2.0
Features
Faster call transfer (on average 15 minutes depending on Microsoft)
Monitoring of all calls possible, including calling plans, direct routing, Operator Connect and Teams calls
Easy Platform configuration portal for simple setup
Call cards having more information in a missed call
Call history of answered and missed calls in Teams tabs
Integration of Entra ID, Search.ch, Telefonbuch.de (coming soon) and Easy Lookup for caller identification
Display of people who have answered or answered the call
Bugfixes
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