Changelog

Easy Call Report changelog

v2.2 (Release Date: 29/05/2024)

Features

  • Added the selection of whether the tabs should be sent or not

  • Added NFR (Not for Resell) licenses for IT resellers

  • License term is now displayed

  • Webhooks can now be integrated

Bugfixes

  • The title of the call queue is now displayed correctly in the call history

Known Issues

  • All known issues are solved now

v2.1.1 (Release Date: 17/04/2024)

Features

  • Added toolip for lookup call information in call history tab

  • Call History tab refreshes automatically after one minute

  • Missed call filter is disabled per default in Call History tab

  • Consent Dialogs in Onboarding Wizard are displayed in Popups

Bugfixes

  • Fixed a bug, where call record updates were not processed correctly

Known Issues

  • Call cards not updating in some tenants (Microsoft released a fix and is deploying it to the tenants)

  • We sometimes still get delayed, incorrect or duplicated call records from Microsoft. We are working on a solution together with the Microsoft product management.

v2.1

Features

  • Automatic Teams App Installation

  • CQs /AAs don't need the same display name as the associated resource account anymore

  • Tenant call record connection works automatically (after 1 day)

  • KPIs in Configuration Center

  • Status notifciations are displayed as toasts

  • Call record updates are consided

Bugfixes

  • Fixed a bug, where call records were not reported correctly

  • Lookup results were not displayed in Call History

Known Issues

  • Call cards not updating in some tenants (Microsoft is investigating that)

  • We sometimes still get delayed, incorrect or duplicated call records from Microsoft. We are working on a solution together with the Microsoft product management.

v2.0

Features

  • Faster call transfer (on average 15 minutes depending on Microsoft)

  • Monitoring of all calls possible, including calling plans, direct routing, Operator Connect and Teams calls

  • Easy Platform configuration portal for simple setup

  • Call cards having more information in a missed call

  • Call history of answered and missed calls in Teams tabs

  • Integration of Entra ID, Search.ch, Telefonbuch.de (coming soon) and Easy Lookup for caller identification

  • Display of people who have answered or answered the call

Bugfixes

  • -

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